Video Call Tech Support Scams: What To Do If Someone Asks To "See Your Screen"
What you'll learn: how this scam has moved from phone calls onto video calls, why screen sharing and remote access are so dangerous, and the one rule that protects you completely.
Free Calls for Seniors
8/14/20262 min read
An Old Scam With A New Disguise
Fake tech support scams aren't new — for years, criminals have cold-called people claiming to be from Microsoft, Amazon, or a broadband provider, warning of a virus or account problem that needs "fixing" right away. What's changed recently is the method: instead of just a phone call, more of these scams now happen over video calling apps like Zoom or Google Meet, which can feel more official and harder to doubt.
How The Scam Works
You receive an unexpected call, sometimes preceded by a pop-up warning on your computer, claiming there's a serious problem with your device, account, or internet connection.
The caller asks to move to a video call, so they can "show you" the problem or "talk you through" fixing it.
Once on the call, they ask you to share your screen, or to download a small program that gives them remote control of your computer.
With that access, they can see everything you do — including logging into online banking — and can move money, install harmful software, or lock you out of your own device.
Why This Is More Convincing Than A Phone Call
Seeing a real person on screen, sometimes in front of what looks like an office setup, can feel far more trustworthy than a voice on the phone. Scammers know this, which is exactly why they've moved to video calls — it's the same trick, wearing a more convincing costume.
The One Rule That Protects You Completely
A genuine company — whether that's Microsoft, your bank, or your internet provider — will never cold-call you and ask to share your screen or remotely access your device. This is true without exception. If it happens, the call is not genuine, no matter how convincing it looks or sounds.
What To Do If It Happens To You
End the call immediately — you don't owe anyone an explanation or a polite goodbye
Don't download anything or click any link they've sent during the call
If you're worried there might be a genuine issue, contact the company yourself using a number or website you already know is real — never one given to you during the call
If you did share your screen or allow remote access, disconnect from the internet, then contact your bank immediately if you've done any online banking recently
If Money Has Already Been Taken
Contact your bank straight away using the number on the back of your card, and report the scam to Action Fraud on 0300 123 2040 or at actionfraud.police.uk. Acting quickly gives the best chance of limiting the damage.
For more guides to using video calling safely, visit freecallsforseniors.co.uk.
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